Privacy Policy

We understand that you trust us with your personal data when you use our services, including online casino games, live dealer tables, instant win products, provincial lotteries, and a full sportsbook. We want to assure you that we respect this trust and are committed to safeguarding the information we collect.

What Information Do We Collect?

When you register for an account with us or use our services, we may collect various types of personal data from you, including:

Your name
Date of birth
Address
Phone number
Email address
Financial and payment-related information (such as bank account numbers)

We also collect technical data about your use of our website and online services, like browsing history and login attempts.

How Do We Use the Information?

The main reasons we process personal information are:

To register you for an account and verify your identity.
To manage transactions and handle payments securely.
To analyze usage patterns to improve our services and identify trends in player behavior.
To comply with regulatory requirements, including monitoring limits on your playing habits.

Who Has Access to the Information?

Access to your personal data is restricted to authorized staff members at PlayAlberta.ca who require it for legitimate business purposes or regulatory compliance. We may share information with third-party contractors and service providers (e.g., NeoPollard Interactive) when necessary, but only on a need-to-know basis.

What Do You Have the Right To?

You have several rights concerning your personal data:

Access: Request access to your information by contacting our Customer Support team.
Rectification: Update or correct inaccuracies in your details through the account management platform.
Erasure: Ask us to delete your data (although this is subject to certain conditions, such as when we're required to keep records for regulatory reasons).
Restriction of Processing: Limit our processing activities if you have concerns about specific types of information.

What We Do with Cookies and Online Tracking

We may use cookies or other online tracking tools to improve user experience and optimize performance on our site, but this can be controlled by adjusting your browser settings. Note that these technologies help us remember details like login preferences or shopping cart contents.

Data Storage, Transfer, and Security

PlayAlberta.ca operates within the province of Alberta, Canada, adhering to local regulations regarding data storage and security standards. We keep most user information for as long as you remain active with our service; afterward, we will store it securely according to applicable laws for at least six months. All online transactions are encrypted using a 128-bit Secure Sockets Layer (SSL) certificate.

Third-Party Services

PlayAlberta.ca integrates various third-party services, including those related to responsible gaming tools and support resources (e.g., GameSense). These will be clearly identified when you interact with the relevant features on our platform.